The ISO system certification has penetrated our lives throughout. It has its advocates as well as adversaries. Today, there is hardly any manager in the Czech Republic who would not know about ISO 9001, ISO 14001, OHSAS 18001 and other management systems. Implementing an ISO 9001 Quality Management System. This guide to implementing an ISO 9001 Quality Management System (QMS) was prepared by ETI Group. The guide is based on our experiences assisting more than 650 small, medium and large companies through the complete implementation process from start to successful registration.

ISO 9001: 2000 QUALITY SYSTEMS IN THE SMALL OR MEDIUM SIZED ENTERPRISE [SME] • 1. QUALITY SYSTEMS IN THE SMALL OR MEDIUM SIZED ENTERPRISE [SME] A guide to the adoption of the ISO 9001:2000 standard This workbook has been written for Small or Medium Sized Enterprises [SMEs] who are either considering seeking initial registration to ISO 9001:2000 or who are already registered to, or are familiar with, the ISO 9000:1994 series of standards and intend to update to ISO 9001:2000. SMEs are generally described as those that employ less than 250 staff and have a turnover of less than £25M.

It has been prepared by a small working group comprising representatives of the Institute of Quality Assurance, [IQA], Federation of Small Businesses, [FSB], and the Association of British Certification Bodies, [ABCB], under the chairmanship of ABCB. The workbook is for public information and may be downloaded from the websites of the working group members. It does not replace the ISO 9000:2000 series and should be read in conjunction with the standards. Comments may be made to: Secretary, SME Workbook Working Group C/o ABCB Sira South Hill, Chislehurst, Kent BR7 5EH Tel: 020 8295 1128 Fax: 020 8467 8091 e-mail: tinman@abcb.demon.co.uk website: www.abcb.demon.co.uk The document is in eight parts: Foreword Part 1 - The Introduction of ISO 9001:2000 Part 2 - Overview of the Standard Part 3 - Structure and Content of the Standard Part 4 - Scope Description and Application Part 5 - Implementing the Quality Management System Part 6 - Selection of a Certification Body Appendix 1 - Useful Addresses © This document is copyright ABCB/IQA/FSB.

It may be freely distributed provided that it is not altered in any way, and this notice appears on all pages. 1 • Foreword What is ISO 9001:2000? ISO 9001:2000 is the latest version of a quality management standard which has been in existence for many years and which has been applied by more than 300,000 organisations world-wide. It specifies minimum requirements for a quality management system where an organisation needs to: • Demonstrate its ability to provide consistently a product that meets customer and applicable regulatory requirements and to: • Address customer satisfaction through the effective application of the system, developing processes for continual improvement and the prevention of errors and mistakes. ISO 9001:2000 and the SME A successful SME needs to: • Identify and meet the needs and expectations of its customers and other interested parties, i.e. Free serials cracks and keygens. Employees, suppliers, owners, society, to achieve competitive advantage and to do this in an effective and efficient manner.